Find the latch rail.
Pella door lock stuck.
Wipe off any excess lubricant with a rag.
I cannot open my pella storm door step 1.
Once the mechanism has been released adjust stiff pella sliding door locks by loosening the screws holding the latching strikes on the inside of the door frame.
Lubricate the hinges with silicone spray or 3 in 1 oil.
If either does not operate when the door is open the hardware needs to be replaced.
The door might be difficult to latch and release if the strikes are misaligned.
Loosen them a turn to relax the tension.
This is a waste of time because the striker plate is still held firmly by 3 screws you can t get to.
Twist the hinge rail screws a quarter turn each counterclockwise using a flat screwdriver.
Contacted pella storm door service at 866 809 9460.
Pry off the plastic covers loosen the screws and slide the strikes up or down a few millimeters.
The inside hinge rail screws could be too tight.
To unjam the deadbolt remove the installation screws on the latch rail from the outside.
This will loosen the tension on the deadbolt allowing it to retract and the door to open.
Spray a silicone spray lubricant into the door s latch mechanism.
Pella does not have instructions readily available for fixing locked shut doors.
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Once the door is open operate the handle and turn the deadbolt.
If your door is new the hinges could be tight until they receive some use.